Terms of service
Last updated 13 September 2026.
1. Who we are
Nigerian Docs UK is a trading name of Janus Compliance Limited, company number 16583861. We are an independent coordination service. We are not the Nigeria High Commission, the Nigeria Immigration Service, NIMC, the Central Bank of Nigeria or any other government body, and we are not affiliated with any of them.
2. What we do
We find out what your case requires, check your documents against current official requirements, obtain a quote from a vetted UK-based agent, confirm the price and any appointment date to you in writing, and coordinate and track your application. The agent prepares and submits your application and books your appointment.
3. What we do not do
We cannot attend biometrics on your behalf or influence any government decision. Decisions on applications are made by the relevant Nigerian authorities. Our turnaround guarantee in section 4A is our own commercial promise, backed by a refund of our coordination fee; it is not a guarantee of any government body's conduct. We do not provide UK immigration advice of any kind.
4. Fees
Official fees are paid by you directly to the relevant government body and are never collected by us. Our coordination fee is quoted to you in writing before you pay anything, alongside your appointment date where applicable. Nothing is payable until you accept the quote.
4A. Our turnaround guarantee (passport services)
10 working days, guaranteed. Or your coordination fee back.
The clock starts on the working day after your documents are complete and your coordination fee is paid, and stops on the day your new passport is dispatched to you. Ten working days, maximum. When we quote, we confirm in writing that your case qualifies; the rare cases that cannot be done in ten days by anyone (for example where a document must first be obtained from Nigeria) are told so before you pay anything.
If we miss it, we refund your coordination fee in full, no argument. Official fees paid to the Nigeria Immigration Service or the High Commission are outside our control and are not refundable by us.
The guarantee does not apply to delays caused by:
- Documents that turn out to be incomplete or incorrect, or information that is inaccurate.
- A NIN that does not match your passport details and was not corrected first (we check this before you pay).
- An appointment missed or rescheduled on your side.
- An official system outage, suspension or policy change announced by the Nigeria Immigration Service or the High Commission.
- A case we told you in writing at quote stage falls outside the guarantee, for example where a document must first be obtained from Nigeria.
Working days are Monday to Friday excluding English public holidays. A refund under this guarantee is paid within five working days of your request.
5. Your responsibilities
You must give accurate information and genuine documents, attend appointments you have been booked into, and pay official fees when required. Applications can be refused or delayed by the authorities for reasons outside our control, including inaccurate information.
6. Cancellation
You may cancel before accepting a quote at no cost. After acceptance, any refund of the coordination fee depends on the work already done and is set out in your written quote.
7. Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise our liability to you is limited to the coordination fee you paid for the service concerned.
8. Complaints
See our complaints process. We acknowledge within one working day and aim to resolve within ten.
9. Law
These terms are governed by the law of England and Wales.