How it works
Five steps. You are never asked to pay anything until step four, when your price and appointment date are confirmed to you in writing.
Passports: Your passport is dispatched within 10 working days, or we refund our coordination fee.
1. You message us
On WhatsApp, by email, or through the form. You reach a person, and we send back the document checklist for your case with a reference code to keep track. We reply within the hour during opening hours (8am to 9pm, Monday to Saturday).
2. We find out what you need
Renewal, a child's first passport, a lost passport, NIN, BVN, a visa, or several at once. We check your documents against the current official requirements and tell you whether you could complete it yourself.
3. We agree your quote with our agent
A vetted, UK-based agent who does this every week. We agree what your case involves and what it costs.
4. We confirm your price and appointment date
In writing, on WhatsApp, with your reference code. Official fees (paid by you to the government) are listed separately from the coordination fee. You then pay.
5. You attend once, and we track it home
We brief you the day before your appointment: what to bring, where to go, what happens. Afterwards we track the document until it reaches you by Special Delivery, and we check in to make sure it did.